FAQ
General
Check each product page for its key benefits, recommended skin type, and how to use it.
Yes. Our products are suitable for most skin types. We recommend performing a patch test before first use by applying a small amount to your inner arm or behind your ear. Wait 24 hours before using the product on your face.
Stop using the product immediately. If irritation continues, consult a doctor or dermatologist.
Yes, in most cases. If you're combining products with strong active ingredients, introduce them gradually and monitor your skin's response.
Our products are made with carefully selected ingredients. If you are pregnant or breastfeeding, we recommend checking the ingredient list and consulting your doctor before use.
In general, it's recommended to store skincare in a cool, dry place at room temperature.
Our products have a shelf life of up to 3 years when unopened. Please refer to the packaging for the expiry or manufacturing date.
All Miraecle products are proudly made in South Korea using carefully selected ingredients and advanced Korean skincare technology.
Yes. Miraecle products are cruelty-free and are not tested on animals.
Our products are not Halal certified. Please refer to the ingredient list on each product page if you have specific dietary or religious concerns.
Shipping & Delivery
Yes, we currently ship our products to East & West Malaysia for a flat shipping fee.
Yes! We ship to a number of countries outside of Malaysia, you may place your orders on our International site!
You can track your order here by keying in your order details (Email Address & Order Number). Once your order is sent out you will be emailed a tracking link to keep tabs of your parcel.
Pre-orders are early access to our products before they are launched. Once your orders are placed, please allow 3 weeks for orders to reach you.
Returns & Refunds
Due to hygiene reasons, we are unable to process returns and refunds after purchase. In the case where you've received an incorrect order or faulty item, do drop us a mail at sales@encompass-my.com and we will be in contact with you very soon!
All orders are final once they are submitted. If you have any questions, do drop us a mail at sales@encompass-my.com and we will be in contact with you very soon!
